---
title: "Support tickets"
description: "Open and manage support tickets in the Metalhost dashboard — org-wide billing, technical, and abuse requests."
url: "https://metalhost.net/docs/dashboard/guides/support"
---

# Support tickets

Top nav *support* — org-wide, not project-scoped. Path: `/o/your-org/tickets`. Use for billing questions, technical issues, abuse reports, and feature requests.

## Ticket list

Tabs:

- **open** — everything except closed and resolved (default).
- **closed** — closed and resolved tickets.

Table: subject, status, priority, category, last activity. **new ticket** on the open tab.

### Status labels

`open`, `needs reply`, `with staff`, `resolved`, `closed`

### Priority

low, normal, high, urgent

### Category

general, technical, billing, abuse, feature request

## Open a ticket

**new ticket** modal fields:

- **subject**
- **category**
- **priority**
- **related vm** (optional) — picker lists VMs across all org projects
- **details** — markdown, up to 20,000 characters

## From a VM or bare-metal lease

VM or bare-metal overview → **report an issue** opens compose with technical category and the resource pre-selected.

## Ticket thread

Click a subject to open the thread. Messages show as **you**, **metalhost staff**, or **system** (markdown rendered).

- Open tickets: reply box + **send reply**
- **close ticket** — optional final note
- Resolved/closed: read-only; open a new ticket if you need more help

Thread auto-refreshes about every 15 seconds.

> **quota increases**
>
> *billing → limits → open a ticket* is the path to request higher project caps (VMs, disks, public IPs, etc.).

## What's next

- [Billing & usage](https://metalhost.net/docs/dashboard/guides/billing.md)
- [Team members](https://metalhost.net/docs/dashboard/guides/members.md)