---
title: "CLI — Support"
description: "Open and manage support tickets with the Metalhost CLI."
url: "https://metalhost.net/docs/developers/guides/cli-support"
---

# CLI — Support

`metalhost support ticket` (alias `sup`) opens org-scoped tickets — same flow as the dashboard [Support tickets](https://metalhost.net/docs/dashboard/guides/support.md) guide.

## Commands

| Command | What it does |
| --- | --- |
| `support ticket create` | Open a ticket. |
| `support ticket list` | List open tickets (org-wide). |
| `support ticket get ID` | Get ticket + message thread. |
| `support ticket reply ID --body ...` | Add a customer reply. |
| `support ticket close ID` | Close a ticket. |

## Create a ticket

```
metalhost support ticket create \
  --org organizations/my-org \
  --subject "Cannot SSH to web-1" \
  --body "Port 22 times out after VM reached RUNNING." \
  --category TECHNICAL \
  --priority NORMAL \
  --resource vm=web-1
```

Categories: `GENERAL`, `TECHNICAL`, `BILLING`, `ABUSE`, `FEATURE`. Priorities: `LOW`, `NORMAL`, `HIGH`, `URGENT`. Use `--resource` to attach a VM or other resource for triage.

## Quota increases

Request higher limits (VMs, disks, public IPs, ISOs) via a `BILLING` or `TECHNICAL` ticket — there is no self-serve quota API. Check current usage with `metalhost quota` first ([CLI → Catalog & quotas](https://metalhost.net/docs/developers/guides/cli-catalog.md)).

## What's next

- [Dashboard → Support tickets](https://metalhost.net/docs/dashboard/guides/support.md)
- [Go SDK — Support](https://metalhost.net/docs/developers/guides/sdk-support.md)
- [Examples → support ticket](https://metalhost.net/docs/developers/examples.md#support-ticket)