---
title: "Go SDK — Support"
description: "Support tickets with the Metalhost Go SDK — create, list, reply, and close."
url: "https://metalhost.net/docs/developers/guides/sdk-support"
---

# Go SDK — Support

`SupportServiceClient` manages org-scoped tickets. Every org member sees all tickets for the organization.

## Create a ticket

```
support := supportv1connect.NewSupportServiceClient(httpClient, base)
resp, err := support.CreateTicket(ctx, connect.NewRequest(
    &supportv1.CreateTicketRequest{
        OrganizationName: "organizations/my-org",
        Subject:          "Quota increase request",
        Body:             "Need 50 VMs in projects/prod for load test.",
        Category:         supportv1.TicketCategory_TICKET_CATEGORY_BILLING,
        Priority:         supportv1.TicketPriority_TICKET_PRIORITY_NORMAL,
        ResourceRefs: []*supportv1.ResourceRef{{
            Type: "vm", Id: "web-1", Display: "web-1",
        }},
    },
))
ticket := resp.Msg.GetTicket()
```

## List and get

```
support.ListTickets(ctx, connect.NewRequest(&supportv1.ListTicketsRequest{
    OrganizationName: org,
    PageSize: 50,
}))
support.GetTicket(ctx, connect.NewRequest(&supportv1.GetTicketRequest{
    Name: "organizations/my-org/tickets/tkt_abc",
}))
```

`ListTickets` excludes closed tickets by default. Pass `StatusFilter` to include closed.

## Reply and close

```
support.ReplyTicket(ctx, connect.NewRequest(&supportv1.ReplyTicketRequest{
    Name: ticketName, Body: "Still seeing the issue after reboot.",
}))
support.CloseTicket(ctx, connect.NewRequest(&supportv1.CloseTicketRequest{
    Name: ticketName,
}))
```

## Categories

| Enum | Use for |
| --- | --- |
| `TICKET_CATEGORY_TECHNICAL` | VM, network, connectivity issues |
| `TICKET_CATEGORY_BILLING` | Wallet, invoices, quota requests |
| `TICKET_CATEGORY_ABUSE` | Report abuse |
| `TICKET_CATEGORY_FEATURE` | Product feedback |

## What's next

- [CLI → Support](https://metalhost.net/docs/developers/guides/cli-support.md)
- [Dashboard → Support tickets](https://metalhost.net/docs/dashboard/guides/support.md)